Welcome to VersaTrade! We are committed to providing the best possible shopping experience. To ensure transparency and customer satisfaction, we have outlined our Return and Refund Policy below. Please read it carefully before making a purchase.
- Eligibility for Returns.
- We accept returns under the following conditions:
The product is damaged, defective, or significantly different from the description provided on our website.
The product must be unused, in its original packaging, and include all tags, manuals, and accessories.
Returns must be initiated within 7 days from the date of delivery. Damaged and defective products replacement will be done within 5-7 business days.
Return Process
To initiate a return:
Contact our customer support team at support@versatrade.in or call us at 6000803529
Provide your order details, reason for return, and any relevant images or documentation.
Once approved, we will arrange a pickup or guide you on how to return the item.
Ensure the product is securely packed to avoid damage during transit.
Refund Policy
Refunds will be processed under the following guidelines:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be completed within 7-10 business days via the original payment method.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credits.
Shipping charges are non-refundable unless the return is due to an error on our part.
Exchange Policy
We offer exchanges for:
Damaged or defective items.
Incorrect items delivered.
Exchanges must be requested within 7 days of delivery.
Damaged and defective products replacement will be done within 5-7 business days.
To request an exchange, follow the same process as initiating a return.
Cancellation Policy
Orders can be canceled before they are shipped. Contact us immediately if you wish to cancel.
Once an order is shipped, it cannot be canceled. You may initiate a return instead.
Important Notes:-
Returns and refunds are subject to verification and inspection.
VersaTrade reserves the right to refuse a return or refund if the conditions are not met.
For any disputes, our decision will be final and binding.
Contact Us:-
For further assistance, please reach out to our customer support team:
Email: support@versatrade.in
Phone: 6000803529
We appreciate your understanding and cooperation. Thank you for choosing VersaTrade!